1.Our Complain Philosophy

We welcome complaints as we consider them as a a useful feedback mechanism to assist us in perfecting our services. We are committed to resolving all complaints as soon as practicable and in an efficient manner.

2. Making a complaint

You can lodge a complaint through one of these channels:

  • By calling HRSL at +603-9772 4479
  • By writing to HRSL at :

Address: Hub Risk Solutions Limited Solutions

         6-1, Bangunan Perdagangan D6,

        801 Jalan Sentul,

        51000 Kuala Lumpur

   Email: eric.gan@hubrisk.com


In order to resolve your complaint promptly, it is important that you provide us with the following information :

  1. Your contact details such as name, company, contact number and email address in order for us to reach you; and
  2. Complaint information such as date, name of original insured, nature of the complaint and any supporting evidence/documents.

On receiving your complaint, we will endeavor to resolve it promptly. Depending on the nature of the complaint, the investigation might take some time but you will be informed of the status until it is resolved.

We would like to thank you in advance for raising the complaint to us and we look forward to resolving it.

Thank you